• We do not ship to a Post Office or a Post Office Box.
• We do not ship to third party addresses unless that address is known and can be verified by us.
• Customers are responsible for paying any additional freight charges incurred by refused shipment and unclaimed goods. We will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
• Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery. Courier deliveries are made during normal business hours, Monday to Friday, and the courier requires a signature as proof of delivery. If no-one is home when the courier calls your order will not be left for you.
• If you need to arrange for the courier to call back again this may incur another delivery fee.
• Any incorrect, missing or damaged items received must be reported to us within 24 hours of you receiving the delivery. This can be done by e-mail or fax
• If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
• The Sunshine Corporation of Australia Pty Ltd owns the title of any extra goods shipped with your order that have been dispatched in error.

The Sunshine Corporation of Australia Pty Ltd does not normally offer refunds.

It is the customers responsibility to ensure that the product they order is suitable for their requirements, and that it is compatible with their existing hardware and software.

Products will be repaired or replaced if faulty, as per our warranty conditions.

There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.

(1) General

• We do not warrant the following with our computer parts or peripherals, systems or software - end user error, incorrectly configured software drivers, incorrectly configured BIOS settings, incorrectly configured hardware drivers, physical damage, application errors or operating system problems not caused directly by hardware failure, wear and tear through normal usage
• We are more than happy to test (for hardware problems) any component purchased from us that is not working. If a product is returned for testing and is found to be genuinely faulty, it will be replaced as per our standard hardware warranties (see below).
• If the goods are found to be faulty or damaged by reasons that are out of the control of the manufacturer (eg. mishandled, misinstalled, modified, tampered, abused, physically damaged, power surges, used under wrong voltage etc.) all warranties will be voided and we will charge the customer for the labour cost for testing those goods.
• A large percentage of returned goods are found to be not faulty. If the returned goods are determined by us to not be faulty, we will charge the customer for the labour cost of testing those goods where no fault was found.
• All hardware sold by us comes with whatever warranty is offered by the manufacturer, and this is a "back to distributor" warranty (parts only, labour and freight are not included). All freight charges are the customer's responsibility
• Warranty for individual parts we sell are provided by the manufacturers, not by us. If components sent back for warranty are no longer current, the repair or replacement will be at the discretion of the manufacturer
• Goods under warranty cover will be replaced or repaired by the manufacturer. No refund will be provided under any circumstances.
• Warranty only covers the item(s) sold by us. Warranty does not cover any other equipment used in conjunction with the item(s) sold by us.
• We do not handle warranty claims for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, notebooks etc are covered by direct manufacturer warranty.
• Under no circumstances will we be liable to the customer or to any user for any wages, expenses, lost profits, lost savings, damage to or replacement of equipment or property, costs of recovering programming or any programs of data stored in or used with the products, or other damages arising from the inability to use the above product. In the event that the manufacturer of a particular component or product should cease to exist then any associated warranties will become null and void.
  

• No system specific support is included for parts-only purchases. This includes hardware driver problems, software driver problems, operating system specific problems, software problems, BIOS settings (including flash BIOS upgrades) and incompatibility with existing hardware.
  

• Any computer system that has been manufactured or assembled by someone other than ourselves (IBM, Compaq, HP, Toshiba etc) will have it's own warranty over which we have no control. Details will be included in the documentation that accompanied your purchase.
  

(4)Hardware - Computer Systems that we build ourselves

• All systems that are returned to us under warranty conditions will be returned to the customer in the condition they were in at time of delivery back to us.
  • The liability of The Sunshine Corporation of Australia Pty Ltd is limited to making good any defects, or at our option by replacement, within a period not exceeding 12 months from the invoice date so long as:
  • Defects have arisen solely from a manufacturer's faulty materials or workmanship
  • The goods have not been damaged (eg power surges etc) or interfered with
  • Defects have not been caused by any accessories or alterations made after the goods had been dispatched to the customer.
  • Any manufacturers or distributors warranty stickers have not been removed or damaged
  • Any seals of any kind on the goods remain unbroken
• Computer systems built by us carry a 12 months "return to us" parts and labour warranty (freight is not included).
• This can be upgraded to an "onsite warranty" at additional cost if required. Please let us know if you'd like information on the options that are available to you - we are able to offer 1, 2 and 3 year on-site warranty plans on most of the computer systems and notebooks that we sell.
• Warranties are not transferable.
• The system warranty only covers the system unit, which comprises the case and the components inside the case at the time of purchase (which would included the case and power supply, and items such as the motherboard, cpu, ram, hard disk drive(s), cd drives(s), floppy disk drive, video card, sound card, network card, modem card). It does not extend to any peripheral components.
• Certain peripherals that may accompany your computer system purchase (such as monitors, printers, scanners) will be covered by the manufacturers own warranties, and you should refer to the documentation that accompanied these devices.
• Our "return to us" warranty means that you must return the computer system to our office for repair.
• Our Warranty does not include any on-site labour charges. If you want to have repairs carried out on-site, our costs of attending on-site, and the time we spend on-site, will be billed to and payable by you at our regular service rates
  

(5) Software

• No warranty is offered in relation to any software supplied or provided by us.
• No end user software support is included with our systems or with any hardware or software sale.
• It is the responsibility of the customer to ensure that any software they purchase is not only compatible with their computer system, but that it will also do what they expect it to do, and that they will be able to determine how to use it.
• Operating system problems are covered by your computer system warranty only if they are caused directly by hardware faults, and only if the operating system was installed by us at time of purchase.
• Software manufacturers may offer some very limited warranty conditions - details (if any) may be printed on the software packaging, or may be found in the terms and conditions that they ask you to agree to as you install the software on your computer.
  

(6) Service work

Any parts that are supplied and installed by our Technicians during service work are covered as per our "hardware -parts" warranty above.

(7) Return of Goods

• The first step if you are having problems is to tell us about it. We will then assess your situation, and may be able to suggest some solutions to your problem.
• If it is necessary for the goods to be returned, a Return Authorisation Form (RA) must be completed by the Customer and we will then allocate a RA number to the customer. The issue of an RA number does not constitute acceptance of liability by us for any damage or fault in the goods.
• Customers must request a RA number prior to returning any goods to us.
• Customer must then return the goods and a completed RA form together with a copy of the original invoice to us
• The RA number is deemed effective for only 7 days including the day of issue. The RA number can be obtained by e-mail, email or fax. An RA number will only be issued when we consider the item is in fact faulty from the descriptions provided to us by the customer.
• Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged.
• Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
• The Sunshine Corporation of Australia Pty Ltd will refuse to accept any goods that are returned without the completed RA form and a copy of the purchase invoice, or that are in inadequate packaging
• Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to us. We are not responsible for any parcel missing in transit, on its return back to us.
• When goods are returned to us the customer must ensure that any extras that came with the purchase are included with it. We cannot return your equipment to you quickly or configured correctly if we do not have the required software or hardware to allow us to adequately test those parts
• Products returned for warranty will be repaired or replaced at the option of the Distributor of that product. We will endeavor to have repaired products returned as quickly as possible.
• Temporary replacement items will not be supplied.
• We are not responsible for data contents or the security of the data contents contained in any returned goods. All care will be taken to preserve data, although this may not always be possible. We accept no responsibility for data stored on systems or storage devices that are returned for repair.
• Repair work carried out may result in data loss. The Sunshine Corporation of Australia Pty Ltd is not liable to the customer for any loss of data. Our workshop operates under strict guidelines and makes every effort to preserve customer data. Despite this customers should back up any data prior to sending the goods back to us, as data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our suppliers.
  • We do not provide a data recovery service.
  • It is the customer's responsibility to ensure that all important data is backed up
    

(8) Warranty turnaround time

Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include our time to test the item, shipping back to the supplier, supplier's own test and replacement/repair, and the shipping back to us. This process normally takes 3 or 4 weeks, but it may take longer

We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. We are not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.

If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised activity etc, you should consider purchasing it from a provider that offers instant replacement.

(9) Freight Charges

All freight charges are the responsibility of the customer.